RETURNS and EXCHANGES POLICY

  • Items once purchased cannot be returned or cancelled.
  • Items can only be returned incase they is any manufacturing defect or incase of an exchange. Incase of a manufacturing defect, we will happily go ahead and replace your item with a new one. 
  • You may raise a return request for an exchange for the product within 24 days of item delivery. 
  • Please write to us at support@xno.co.in with the following details
    • Order ID
    • Date of Purchase
    • Photo of the items incase of damaged / defective
  • We will respond to you within 48 hours of receiving your request and will initiate the process. We may get in touch with you incase of any further information needed
  • Please ensure that the items for exchange are unused/unwashed, and in the original selling condition.
  • Item(s) must be returned in their original shoe box and with all accessories. 
  • Returns / Exchanges will incur a handling and shipping fee of INR 200 to the customer
  • Allow up to 14 business days after we receive your return for the refund to be processed
  • Once we receive back the product, xno.co.in will examine the product condition and may deny return/exchange incase the product is found to be not in the expected new condition.
  • Once the reverse pick up is done it takes 7-10 days of time to reach back to our warehouse
  • Incase of a refund, it may take upto 7 to 14 days to process. If you donʼt receive your refund within this time, please contact your bank and send us an email on support@xno.co.in.
  • xno.co.in reserves the right to change this policy from time to time without prior intimation to the Customers.
  • In case you receive a damaged / defective product, Return Request should be placed within 48 hours of delivery. Also, we request you to attach a photograph of the damaged/defective product. In case you fail to intimate about the same, return might not be processed
  • If a customer is misusing the refund policy, We reserve the right to refuse to refund to such customer. For the purposes of this clause, repeated pattern of purchase and return by a customer; bulk purchase of the same item and exchange may be considered as an abuse of policy.
  • NOTE: Any Discount applied while placing the order, will be deducted from the refund amount.